Check Out Our Customer Reviews!

The Plumbing Authority strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 865-238-2280.

 
"They were very friendly, helpful, and patient. I would definitely use them again!!"

This is the second time we have used The Plumbing Authority. The work was completed with good quality, they had to coordinate several other contractors to completely re-do our bathroom. The staff is very knowledgeable and helped explain everything all along the way. They were very friendly, helpful, and patient. I would definitely use them again!!

Richard Sawyer
      "They were very friendly, helpful, and patient. I would definitely use them again!!"

      This is the second time we have used The Plumbing Authority. The work was completed with good quality, they had to coordinate several other contractors to completely re-do our bathroom. The staff is very knowledgeable and helped explain everything all along the way. They were very friendly, helpful, and patient. I would definitely use them again!!

      Richard Sawyer
      "They were very organized and clean and completed the job in a timely manner."

      The Plumbing Authority did a great job! They showed up very quickly to give us a quote for a new Water Heater. A week later they came and installed a tankless water heater. We also had them install a gas line to convert a stove from Gas to electric. All of the employees were very professional and kind. They were on time and professional. They were very organized and clean and completed the job in a timely manner. The company was very organized and communicated with emails, texts, and calls. I am so glad we found them to do our work!!!! I would recommend them for all your plumbing needs.

      Darilyn Cummings
      "Excellent experience with The Plumbing Authority. Just finished a massive replumb of the house, including main lines to the street."

      Excellent experience with The Plumbing Authority. Just finished a massive replumb of the house, including main lines to the street. It was expensive, no doubt. But The Plumbing Authority had the greatest scope of work relative to their cost of the 6 companies I got quotes from. They executed all the work they promised on time (which by itself is a huge accomplishment these days) and at an extremely high level of quality. Their customer service was also stellar, Mikhail Lynch was my point of contact, I had his personal cell and he kept me up to date each step of the way. I'll be using The Plumbing Authority on future jobs and can recommend them without reservation.

      James Alexander
      "I will definitely use them in the future, and will be happy to recommend them to any of my friends and family."

      I contacted The Plumbing Authority after having some issues with my old water heater and pipes throughout my house. Mikhail came to my house and looked over everything, providing me with a couple of options to replace the water heater as well as all of the 85 year old galvanized piping. He was very flexible and helpful with scheduling, taking into account my own work schedule. Marc and Ray completed the job in a single day, and I could not have asked for better service. They were both very professional and polite throughout the entire process. They asked about any preferences I had before doing certain tasks, and were very accommodating to get the job done how I wanted. My experience with The Plumbing Authority and with Marc, Ray, and Mikhail, was among the best of any company I have ever used to do any type of work on my house. I will definitely use them in the future, and will be happy to recommend them to any of my friends and family.

      Jacob Schettler
      "I love how the company sends out texts and emails who are coming."

      Mikhail, Ray, and Rick were wonderful. I love how the company sends out texts and emails who are coming. They call ahead of time with an estimated arrival. They arrived early, which was great. They were very professional and educated on the tissue at hand. I will most definitely recommend and use this company again.

      Neshia Holt
      "I have used Plumbing Authority multiple times and they are great to work with."

      The team from Plumbing Authority did a great job with hot water heater installation. Professional, courteous and excellent communication. I have used Plumbing Authority multiple times and they are great to work with.

      Mark Mowery
      "He did an excellent job and was courteous and willing to answer all our questions."

      Having used The Plumbing Authority for several years and trusting them implicitly, I called because our kitchen sink was stopped up. Kelvin came and helped us out by snaking out the pipe at least 6 times and checked it with the camera 3 times. He stayed a lot longer than expected in order to finish the job. He not only unstopped the sink drain pipe but removed our garbage disposal and re-piped under the sink. He did an excellent job and was courteous and willing to answer all our questions. The fee was reasonable for the work completed. We will continue to call The Plumbing Authority for all our needs.

      Susan
      "If I have any other problems, I plan to use this company again."

      I have dealt with this company with excellent results for a sewer line replacement. This time I needed a new kitchen sink faucet in my older house. He came early and did a great job putting a new Timeless faucet onto an old sink. He also made a suggestion about a product called bio - dome for the sluggish side of the sink. If I have any other problems , I plan to use this company again.

      D. Johnson
      "A very pleasant experience, and we will use these gentlemen again should we have a need."

      We had Kelton Balka install a gas line for our newly purchased gas stove. It was somewhat complicated as I had specific wishes re. how to run it and where. Kelton gave us an estimate, and we accepted. The following week he came to perform the work with his assistant. They did an amazing job, and cleaned up afterwards like there had been no work performed. My wife and I are very happy with the work performed, and it goes w/o saying, the gentlemen were very polite and accommodating. A very pleasant experience, and we will use these gentlemen again should we have a need.

      Svend F.
      "He was the best rated plumber on google that I found and now I know why."

      Impressive! He was the best rated plumber on google that I found and now I know why. He was very courteous, knowledgeable, and friendly. We had a broken main water line and he came out almost first thing the next morning to fix it (it was late when I called). He gave a courtesy call to let me know when he was coming. And if that’s not enough to wow you- he told my husband he stands behind his work! Not many people say that any more. I would highly recommend him to anyone who needs a great and honest plumber!

      Sarah B.
      "Very nice person and pleasant to deal with. Very good businessman."

      Brian was knowledgeable, courteous and always returned my phone calls regarding questions I had. He is highly experienced and I recommend him to anyone that has a plumbing problem. He is reasonable and explains everything in detail. His great integrity is matched by his work ethics. Very nice person and pleasant to deal with. Very good businessman.

      Yvon
      "I recommend The Plumbing Authority for any plumbing repairs."

      Response was prompt.. Brian was respectful, courteous and answered my questions. Work was done efficiently. Brian gave me two options for repairs and their cost. He explained each repair. He is an expert at his profession. I recommend The Plumbing Authority for any plumbing repairs. I will use them again, if needed.

      Myra
      "Will absolutely use them again."

      They were quick to respond and came to my house sooner than estimated and we're able to install our water heater the next day. They were courteous and went above and beyond to install and drain for the spill pan on our water heater. All costs were explained and there were no surprises on the invoice. The Plumbing Authority was awesome, kind, professional and thorough. Will absolutely use them again.

      Samuel
      "Definitely would recommend."

      Bryan at the Plumbing Authority remodeled our guest bathroom installing a rain shower and all new fixtures. It was pretty extensive work as we moved a toilet and converted a shower/tub unit into a much larger walk in shower requiring drains to be moved. He showed up on time and did a quality job and his prices were reasonable. We love the new rain shower & feel like the remodel has added to our home value. Definitely would recommend.

      Kimberly
      "HIGHLY recommended."

      We needed a plumber after installing new cabinets in a friend's Sevierville cabin. Other area plumbers did not respond -- until we contacted Bryan and The Plumbing Authority. Sooo extremely responsive, professional and got us out of a bind since we needed to get everything done so the renters of the cabin could check in! HIGHLY recommended.

      Kim
      "I will definitely be calling again should I have more problems arise."

      Joseph was sent to my house to fix a leak under my sink. He called me prior to arrival to ensure I was home. He was courteous, friendly, fixed my leak and the work was reasonably priced. He also checked for more leaks before he left. Thank you Joseph and Plumbing Authority. I will definitely be calling again should I have more problems arise.

      Jennifer
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