Who we are

Our website address is: https://www.theplumbingauthority.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

f you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

SMS/Text Messaging Policy

By providing your mobile phone number to The Plumbing Authority, you consent to receive SMS/text messages from us, including service updates, appointment reminders, promotional offers, and other marketing communications. Message frequency may vary. Message and data rates may apply.

We will only use your phone number for the purposes described in this policy and will not share or sell your mobile number to unaffiliated third parties for their own marketing purposes.

SMS Opt-In Consent

By submitting your phone number through our website forms, scheduling tools, or by texting a keyword to our designated number, you are expressly opting in to receive text messages from The Plumbing Authority. Your consent is not a condition of purchase.

SMS Opt-Out Instructions

You may opt out of receiving SMS messages at any time. To unsubscribe, reply “STOP” to any text message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

SMS Data Collection & Use

We may collect your phone number, name, and any information you provide through SMS messages. This information is used solely for delivering text communications, improving customer experience, and managing your account or service history.

SMS Data Protection

We take your privacy seriously. Your information is stored securely and protected using industry-standard security measures. Only authorized personnel and trusted service providers (such as SMS carriers or communication platforms) have access to your information for the purpose of delivering text communications.

SMS Third-Party Sharing

We may share your phone number with third-party vendors solely for the purpose of sending SMS messages (such as mobile carriers and texting platforms). These vendors are required to protect your information and are not permitted to use it for any other purpose.

SMS Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), carrier requirements under A2P/10DLC, and all applicable privacy and communication laws. We reserve the right to update this policy as regulations evolve.

Contact Us

If you have any questions about this Privacy Policy, please contact us

By email: fixit4good@theplumbingauthority.com·        By phone number: (865) 245-5251